Me and my friend went through the drive through and placed our orders on the app, whenever we got to the speaker they told us we placed the order less than a minute ago and wasn’t sure if it would be ready by the time we got to the window, when we got to the window my friends drink was made but mine was not even though my app said it was ready, they told us to go back through the drive through with a long line that we have already sat in for 10 minutes because it wasn’t ready and we just decided to go in and it was sitting on the counter ready. Why would we have to go back through to get a drink that was already made? I understand being short staffed but that was incredibly rude of the staff to not hand me my made drink through the drive through just because I ordered it online and at the speaker at the time my app said it would be ready.
Gracyn Koon
Rating:
1
Guest Reviews
Two visits here in the week. Busy drive through business. I always order 2 drinks. One hot and one cold. The hot one always comes out first. Then there is about a 10 minute wait for cold one. Today person that waited on me couldn’t be bothered to get customer names causing confusion at pickup spot. I inquired why there was always a big difference in time between drinks being ready. (Doesn’t happen much in drive through). She said, “did you get your drinks?” . I replied yes and tried to ask why big delay between drinks. Cutting me off mid sentence She said, “ well have a nice day then”. She spun and walked away. Good thing there is another Starbucks nearby. Last visit after waiting 25 minutes for second drink, to find out it was made wrong. At these prices, the Starbucks service model should be in force. Instead, this Starbucks is abrasive.
hank grosel
Rating:
2
Guest Reviews
No complaints. "4 Bucks", I mean Starbucks is a great place. No complaints other than the sly high priced lattes. What's wrong with an $8 cinnamon dolce, right? As.long as you a billionaire.
M B
Rating:
4
Guest Reviews
Wow! Wow! Wow! The speed and accuracy of this Starbucks and truly unsurpassable. It’s like every employee at this Starbucks has a superhero power of speed! Everyone there is also super nice and the entire place was SO clean. 10/10 recommend
Grace M
Rating:
5
Guest Reviews
The person at the window was nice. We ordered 5 drinks. One was super light and tasted light, so we believe the extra espresso ordered was not added. Two did not have any coffee at all and were made like the creme drinks. One was supposed to be a creme drink but was full of coffee. One drink was made and handed through the window as ordered. 1 out of 5 is not good, Starbucks.
